Security & Privacy

The Stagecoach Rewards website is operated by The Marketing Lounge Partnership Limited registered in England and Wales with Company Registration Number 06467245 and having its registered office address at The Cow Shed, Walnut Tree Farm, Lower Stretton, Warrington, Cheshire WA4 4PG ("We", "Us", "MLP") on behalf of Stagecoach Services Limited is committed to protecting and respecting your privacy.

This Privacy Policy ("Policy") relates to services provided through our website and application ("Services") and sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

For the purpose of, the Data Protection Act 2018 ("DPA18") and the General Data Protection Regulation ("GDPR") collectively the ("Data Protection Laws"):

  • in respect of the personal data of users of the Website and the Services and business contacts and prospects of MLP, the Data Controller is Stagecoach Group ("Client"); whose privacy policy/notice can be found here

Purpose and legal purpose for processing

In order for us to fulfil our contractual and customer obligations, there is a requirement to collect specific personally identifiable information. There are legal bases for the processing of such personally identifiable information; primarily personal information is processed on the basis of consent. We retain evidence of consent which has been collected by Us or provided by our clients. Where consent cannot be obtained for various reasons, we may legally process the information you provide to us because we have a legitimate interest in doing so.

Legitimate interests

We have a legitimate interest in further processing the information which is provided by you or our Client. We may also use your information for other specific legitimate purposes such as:

  • To ensure that content from our site is presented in the most effective manner for you.
  • To provide you with information, products or services that you request from us.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service.
  • To validate an account upon registration

Should you contact us with a query in relation to an offer, we may use your data along with Stagecoach Services Limited ("Client"), or permit selected third parties, such as but not limited to; participating partners to contact you regarding your query where necessary.

Information collection and use

While using the Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data". The data we collect about you may include, but is not limited to:

  • Title
  • Name (first, surname, other)
  • Contact Address
  • Region
  • Email address
  • Telephone numbers
  • If you contact us, we may keep a record of that correspondence and for training and quality purposes
  • Details of your visits to our site and the resources that you access.

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit or an email opened, the time spent on those pages, unique device identifiers and other diagnostic data.

Data transfers & safeguards
In certain instances, We are required to transfer a limited amount of personal information provided by customers to third parties in order to fulfil contractual obligations, Personal Data, may be transferred to computers located outside of the UK governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with relevant data protection laws.
The following categories of data may be transferred:

  • Payment Providers

We use services provided by Stripe to process membership payments.

Links to other sites and services

The Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Data use

We use the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Legal requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of We
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

Children's privacy

Our Service does not address anyone under the age of 16 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to our privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

Questions, comments and requests regarding this privacy policy are welcome and should either be emailed to dco@mlp.agency or addressed to The Marketing Lounge Partnership Limited, The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire, WA4 4PG.

Cookies

When you visit this website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. The cookies we use will never store personal information such as your name, postal address, e-mail address, or credit card information on your computer. The addition of simple and persistent cookies significantly extends the capabilities of our website and provides features such as "Remember Me" and access.

Under the EU Privacy Directive we have a legal responsibility to provide information to you about the type and purpose of the cookies we use, and guidance on how to disable them or prevent them being placed on your internet device if you choose not to allow them. We strongly suggest you accept our cookies so our website can give you the best possible service.

What cookies can't do

Cookies

  • can't read your hard disk.
  • can't obtain your login email address, or other information unless you volunteer the information.
  • can't be used to create viruses or destructive programs on your computer.
  • can't be used to instantly fill up your hard drive.
What cookies do we use?

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Your consent

By using our website, you consent to the collection and use of this information by Stagecoach Rewards. If we decide to change our privacy policy, we'll post those changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

How to refuse the use of cookies

When you visit the website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. The cookies we use will never store personal information such as your name, postal address, e-mail address, or credit card information on your computer. The addition of simple and persistent cookies significantly extends the capabilities of our website and provides features such as "Remember Me" and access.

Under the EU Privacy Directive we have a legal responsibility to provide information to you about the type and purpose of the cookies we use, and guidance on how to disable them or prevent them being placed on your internet device if you choose not to allow them. We strongly suggest you accept our cookies so our website can give you the best possible service.

How do I turn cookies off?

The method to disable or delete cookies on your computer depends on the browser you use (for instance Internet Explorer 9, Firefox, Opera, Chrome etc).

Firstly, you need to identify the browser you are using. Usually, this 'version number' is shown in an 'About' section in the help or tools section of your browser.

We recommend you visit the About Cookies website where there are easy-to-follow instructions for both deleting or controlling cookies via your browser settings.